Frequently Asked Questions

The MOQ varies depending on the product type.

For commercial printing products and folding cartons, the minimum order quantity is 100 units.

You can contact us directly through our website or by email.

Once we receive your request, our sales team will get back to you within 24 working hours.

Yes, if you are proceeding with bulk production, we can provide a sample for approval before starting mass production.

A small additional fee will apply for the sample.

This ensures that all specifications meet your expectations before we begin full production.

After receiving your inquiry, we will provide a detailed quotation within 24 business hours.

Yes, orders can be cancelled before production begins.

Once production has started, cancellations are no longer possible.

It depends on the product.

For commercial printing products, and folding carton boxes, our MOQ is 100 pcs.

For card decks, our MOQ is 200 decks.

For simpler board games, our MOQ is 200 sets. With complex board games, our MOQ is 500 sets.

500-piece and 1000-piece jigsaw puzzles have MOQs of 3000 and 5000 pcs, respectively.

Yes, order quantities can be adjusted if production has not yet started.

Once production begins, changes may not be possible.

If special circumstances arise, please contact us directly and we will do our best to assist you.

We offer printing in black-and-white, full color, or two-tone (black & one color), depending on your requirements.

Please note: Our standard pricing is based on full-color printing.

If you prefer black-and-white printing, please contact us for a customized quote.

Yes. If you order packaging products from us, we can provide:

• Assembly of packaging
• Product loading
• Quality inspection of the loaded items

No, we do not charge additional fees for expedited orders.

However, we strongly recommend contacting us in advance to confirm a feasible production and delivery schedule.

Once a timeline is agreed upon, we will proceed without any additional rush charges.

Bleed refers to the extra area that extends beyond the trim edge of your print design. It ensures that when your printed materials are trimmed to size, there are no unwanted white borders or unprinted edges. This is especially important because minor cutting shifts can occur during the finishing process.

Standard Bleed Requirements:

• General Print Items (e.g., flyers, business cards, posters, and the inner pages or covers of bound and paperback books) require a 0.125" (3 mm) bleed on all sides.

• Hardcover Books (Casebound) require a 0.8" bleed on all four edges of the cover (top, bottom, and both outer sides), plus 0.8" on the top and bottom of the spine. Inner pages still follow the 0.125" bleed requirement.

Hardcover books need a larger bleed because the printed cover wraps around a thick board and folds onto the inside covers. This ensures the artwork covers the full surface, including the inner wrap area, and is finished with endpapers for a professional look.

The 0.125″ or 3 mm bleed zone provides a margin of error for the trimming process. Without bleed, even a slight misalignment during cutting could leave visible white edges on your final product. Bleed guarantees your artwork reaches the very edge, resulting in clean, professional-looking prints.

When uploading your files, our system will display the required bleed area using a blue guideline in the Artwork tab. Be sure your background colors, images, or design elements extend to this line, but keep text and critical design elements within the safe zone (away from the trim edge).

If you're unable to add bleed yourself, our print experts can help!
Visit our [Bleed Support Page] for detailed instructions, or check out our [Canva Bleed Setup Guide] if you're using Canva.

We recommend high-resolution PDF files with 3 mm bleed. Images should be at least 300 dpi or vector format. You may also send original working files with linked images and fonts.

We use CMYK for offset printing. Please export your files in CMYK to ensure color accuracy. If your file is in RGB, we will convert it, but slight color shifts may occur.

We recommend using Japan Color 2001 Coated for optimal color consistency.

You can send your artwork files in the following ways:

• Email: [email protected]
• File sharing platforms: Dropbox, Google Drive, WeTransfer, Sprend, etc. (Please send us the download link)

One sheet of paper has two pages (front and back). When folded in half, one sheet equals four pages (e.g., a booklet).

Yes, but for best results we recommend Adobe InDesign or Illustrator. If you use Canva, make sure to enable "Show Print Bleed" and export as "PDF Print" with crop marks and bleed. Set color mode to CMYK.

If you provide editable source files (including fonts and linked images), we can assist with simple modifications. However, you are responsible for finalizing the design.

Yes. For not-too-complex projects, we offer free design assistance—simple layout setup, basic typesetting, image placement, minor retouching, and print-ready file export (with 2–3 small revisions). We’ll also provide one-on-one technical support via email, phone, or chat.

For brand creation, custom illustration, complex packaging dielines/structures, or large creative concepts, we don’t offer full agency-level design, but we can work with your designer or recommend a partner.

Production will begin once we’ve received your deposit and you’ve approved the PDF proofs. Estimated production times by product type are:

• Softcover books: approx. 5–10 days
• Hardcover books: approx. 2–3 weeks
• Custom notebooks: approx. 7–10 days
• Leaflets and posters: approx. 3–5 days
• Cardboard paper boxes: approx. 7–10 days
• Rigid boxes: approx. 2–3 weeks

We offer two options for checking product quality before shipment:

• We can send photos or videos of the final product — free of charge.
• We can mail a final product sample to your address; FedEx shipping fees will apply.

Yes, design changes can be made if production hasn’t started yet. However, a fee will apply for any completed pre-production processes that are affected by the changes.

Once production has started, design changes are no longer possible.

Yes, we always send a PDF proof for your approval before production.

If you request a physical printed sample, we can provide one for an additional fee to cover manufacturing and shipping costs.

If the mistake is our fault, we will reprint the entire run at no charge after correcting the issue.

If the error was caused by customer-provided files or information, we can reprint at your cost, which may be less than the original price depending on the situation.

Rest assured, due to our expert manual file checks, attentive support, and strict quality control, such issues are very rare.

Yes. If you have an urgent deadline, please contact us before placing your order, so we can adjust our production schedule accordingly.

We do not charge extra fees for rush orders.

Yes, we can provide production process videos and photos at no additional cost.

Yes. Once all pre-production steps are completed on both sides, we offer a production time guarantee.

If we fail to meet the agreed timeline due to internal delays, we will offer you a service discount as compensation.

Please note: Shipping timelines (transit) are estimates, as they may be affected by external factors such as weather, customs clearance, or carrier delays.

We work with reliable partners like FedEx, DHL, and UPS, but we are not liable for issues after the goods have left our facility.

• Orders > 700 kg: Packed in sturdy cartons, loaded on pallets.
• Orders ≤ 700 kg: Packed in cartons only, without pallets.

We take multiple protective steps:

1. Wrap products in packaging paper
2. Seal in waterproof plastic bags
3. Pack into cartons
4. Pallet-load (if applicable)
5. Secure with shrink wrap and reinforced tape

We offer both air and sea freight:

• Air: Via FedEx or DHL
• Sea: Two options:
  • Over 2 pallets: Sea freight → Local customs → Final truck delivery
  • Under 1000 kg: Sea freight → Local customs → UPS Ground, FedEx Ground, or truck, depending on the country

All products ship from our facility in Shenzhen, China, via the Port of Shenzhen.

Yes, but only before the order is shipped. Please contact us as soon as possible.

Yes, we can split and ship to multiple destinations upon request.

Yes. We offer short-term storage and scheduled dispatch services. Please contact us to discuss your needs.

Yes. We’re familiar with Amazon FBA and other fulfillment center requirements, and can label and ship accordingly.

No. For security and tracking reasons, we do not ship to P.O. box addresses.

We require a 50% deposit before production begins, and the remaining 50% before shipment.
For orders under $2,000 USD, we recommend 100% upfront payment to avoid multiple transfer fees.

We accept the following:

• Bank wire transfers (T/T)
• PayPal (PayPal fee applies)
• Third-party platforms: Wise, Mercury

Our bank does not support direct credit card payments.
However, you may use a credit card via PayPal. Please note that PayPal charges a 5% processing fee, which is your responsibility.

We accept the following currencies:

• USD (US Dollars)
• AUD (Australian Dollars)
• CAD (Canadian Dollars)
• GBP (British Pounds)
• EUR (Euros)
• RMB (Chinese Yuan)

It depends on the shipping term:

• EXW / FOB / CIF / DDU: Import duties and taxes not included. You are responsible.
• DDP: Import duties included, but GST (if applicable) is your responsibility.

• PayPal: Instant
• Bank Transfer (T/T): 1–4 business days
• Third-party services (Wise, Mercury): Typically 1–5 business days after the funds are sent

Yes, if production hasn’t started and no customized materials have been purchased, you are eligible for a refund.
If production has begun or materials have been customized, refund eligibility will be assessed case by case.

We closely monitor the shipping status of every order and keep you informed throughout the process.

• Air Shipment: We will provide a tracking number from FedEx, DHL, or other designated courier services. You can track your shipment directly through their official websites or contact their local branches for real-time updates.

• Sea Shipment (Pallet): After the final payment is received, we will issue the Telex Release and Bill of Lading (B/L). You can use these documents to check the shipping status or contact the freight forwarder listed on the B/L.

• Sea Shipment (Cartons): Once the vessel arrives at the destination port and customs clearance is completed by our freight forwarder, we will provide a local tracking number for the final leg of delivery. This is usually handled by domestic carriers such as UPS, FedEx, or a local courier, depending on the country.

If you experience any unexpected delays or cannot track your shipment, please contact us promptly. We will assist by following up with the logistics provider on your behalf and ensuring timely delivery.

We use industry-standard protective packaging for all shipments.

• For CIF or DDU sea shipments, your goods are insured against transit damage.
• If damage is found, please take clear photos/videos within 3 days of receiving the goods and email them to us.
• Once the issue is confirmed, we will file a claim with the insurance company and proceed with a reprint or refund, based on your preference.
• For air shipments, please also contact the courier company immediately.

We provide a 100% quality guarantee for all our products.

• If the issue was caused by our production process (e.g., color inconsistency, cutting errors, binding defects), we will reprint the products free of charge or issue a full refund.
• Please report any issues within 30 days of receiving your order.
• We may request photos, videos, or returned samples for internal assessment before processing compensation.

Since printed materials are custom-made, returns or exchanges are only accepted in the case of production defects.

• Please contact us within 30 days of receipt.
• We will assess the issue and offer a suitable resolution—reprint, refund, or partial compensation.
• Unused and undamaged goods may be returned upon approval, but return shipping will be at your cost.

• Please first reach out to your dedicated sales representative who handled your order.

• If they are unavailable or do not respond within 48 hours, you can email us at:
  📧 [email protected]

• Provide your order details, photos of the issue, and a detailed description for quicker resolution.

Most after-sales cases are resolved within 3–7 business days, depending on the issue's complexity.

• Claims involving insurance or international shipping may take longer (up to 2–3 weeks).

• We’ll keep you updated throughout the process.

Yes. We can coordinate with certified third-party testing agencies to obtain CE, CPC, or other product-specific certifications.

Please note that the cost of certification is not included in our product pricing and will vary depending on the product and testing requirements.

Yes. We offer a range of eco-friendly materials upon request, including:

• FSC-certified paper

• 100% recycled paper stocks

• Biodegradable soy-based inks

We are committed to supporting sustainable printing practices while maintaining high print quality.

The key differences lie in composition, environmental impact, and print performance:

Summary:
Soy-based ink is a more environmentally friendly alternative that delivers comparable or better color quality than traditional ink, and aligns with modern sustainability standards.